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11 months 6 days ago #3823 by Oldvolt
Hi to All
I set my account up using my laptop I can sign into my account via my laptop
I also downloaded the android app to my tablet but I cannot log in from my tablet any help would be appreciated
thanks
Oldvolt

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11 months 6 days ago #3824 by EasyIoT

Oldvolt wrote: Hi to All
I set my account up using my laptop I can sign into my account via my laptop
I also downloaded the android app to my tablet but I cannot log in from my tablet any help would be appreciated
thanks
Oldvolt


In Web interface you can login with username or email and password. In mobile application you can login only with username and password. Maybe your this is problem.
You can see username at the top left corner of WEB appication when you are logged in.

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11 months 6 days ago #3825 by Oldvolt
Thanks for the reply
When I open up the app on my tablet I enter the username and password and
thee following message is "Login to Easy IoT Cloud Failed" is it possible to cancel and set up the account again
Thanks
Oldvolt

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11 months 6 days ago #3826 by EasyIoT

Oldvolt wrote: Thanks for the reply
When I open up the app on my tablet I enter the username and password and
thee following message is "Login to Easy IoT Cloud Failed" is it possible to cancel and set up the account again
Thanks
Oldvolt


Ok, it seems this is not the reason.
Can you email me your username and password and we will check? Later you can change password.

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11 months 6 days ago - 11 months 6 days ago #3827 by Oldvolt
Again Thank you
User name Xxxxx
Password xxxxxx

Admin edit: never post your username/password

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11 months 6 days ago #3828 by EasyIoT

Oldvolt wrote: Again Thank you
User name Oldxxx
Password xxxxxx

Admin edit: never post your username/password


It's working, but your username is not with capital letter.

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