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Can't access to my login and can't reset PWD
7 years 11 months ago #3660
by swisscore
Can't access to my login and can't reset PWD was created by swisscore
Hello
Since 1 week I can't access to my account, when I try to login the message I probably enter a wrong password or login come, and when I go to "reset" my password, always the message "you can't reset 2 times in less than 24h" come and I can't do anything else
Since 1 week I can't access to my account, when I try to login the message I probably enter a wrong password or login come, and when I go to "reset" my password, always the message "you can't reset 2 times in less than 24h" come and I can't do anything else
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7 years 11 months ago #3661
by EasyIoT
I've checked in system log files. You are registered 9.1.2017 on old server. But somehow your user is not present on new server - this is the reason your login field. We suggest you to register again on new server.
Replied by EasyIoT on topic Can't access to my login and can't reset PWD
swisscore wrote: Hello
Since 1 week I can't access to my account, when I try to login the message I probably enter a wrong password or login come, and when I go to "reset" my password, always the message "you can't reset 2 times in less than 24h" come and I can't do anything else
I've checked in system log files. You are registered 9.1.2017 on old server. But somehow your user is not present on new server - this is the reason your login field. We suggest you to register again on new server.
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7 years 10 months ago #3685
by zambre
Replied by zambre on topic Can't access to my login and can't reset PWD
hi,
i ialso am having same problem, i created an account couple of days ago. i received verification link in my email and iu did respond.. i also have installed app on my android phone.
i noticed that i can log in from PC based web interface i can not connect from android apop. i get login error message.
i want to start using the service as soon as possible. please help,
i ialso am having same problem, i created an account couple of days ago. i received verification link in my email and iu did respond.. i also have installed app on my android phone.
i noticed that i can log in from PC based web interface i can not connect from android apop. i get login error message.
i want to start using the service as soon as possible. please help,
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7 years 10 months ago #3686
by EasyIoT
Hi, your email was not confirmed - this is the reason you can not login. We manually confirmed your account and now you can log in.
Replied by EasyIoT on topic Can't access to my login and can't reset PWD
zambre wrote: hi,
i ialso am having same problem, i created an account couple of days ago. i received verification link in my email and iu did respond.. i also have installed app on my android phone.
i noticed that i can log in from PC based web interface i can not connect from android apop. i get login error message.
i want to start using the service as soon as possible. please help,
Hi, your email was not confirmed - this is the reason you can not login. We manually confirmed your account and now you can log in.
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7 years 10 months ago #3687
by zambre
Replied by zambre on topic Can't access to my login and can't reset PWD
thank you, yes now i can login. i am going to learn more about how to use the service
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